Worst Home Insurance EVER!

Logged a claim on 8 January 2022 (claim no: 22/110761). After very poor communication, professionalism and getting a second opinion my claim was rejected a second time on 11 February 2022. Reason being: "Poor workmanship on my house". That is why I have insurance because we all know how many shortcuts builders take and how skillfully they cover it up just to find out later. The person assigned to my claim also refused to help or contact me. Every time I complain it gets escalated and no feedback given. We had to contact Standard Bank Insurance most of the time to get any feedback without resolution. Why pay insurance every month on time like good little citizens to not be able to claim when needed most? Funny enough, a few years back I claimed and it was also because of "poor workmanship" but Standard Bank did not have issues to pay up and repair. What has changed now? This matter will be taken further. Shame on Standard Bank.