Worst funeral plan ever

I have been with standard bank for many years and had a funeral cover with them and I was persuited ,pushed and constantly called to update my plan to the new flexi plan. The old plan use to debit my account on the 25th of every month with no mistakes and I was happy with that now this nonsense plan these people debit when ever they want to this is the 2nd month they debit on the 23rd I have never been paid on the 23rd ever and the worst thing is that I get charged R147 X 2 unpaid fees now what nonsense is this standard bank. When I call Ur call center I hold for 30min and then I have to hold for another 15min for your consultant to make arrangements to debit on the correct day this is utter BS. I will not stand for this now . This needs to stop right now.