Worst experience ever!

What a nightmare to deal with Standard Bank's insurance department! I have damaged to my property due to lighting. I have defective security equipment due to the incident, leaving my home and family vulnerable... I've logged plenty "call me" requests on their website, with no joy! Calling them is so frustrating because you need to hold the line for atleast 20min before someone takes your call! No one calls me back, no one gives any feedback, no one responds to my emails, no one responds to my complaints. Its been two weeks now! This is without a doubt the worst experience I've ever had with an insurance company! Whenever, and if I get this claim settled, I'm definitely canceling my insurance with Standard Bank. Never felt so helpless in my life!