Worst ever - Weeks on and claim is still in validation

Most pathetic insurance i have, I would advise any one that do want to or are currently customers be very wary of the lack of service.

- Claim submitted about three weeks ago if not 4 - Vendor allocated die the inspection - Vendor subimited report - Nothing happens - Customer calls, promises made to follow up and advise - AND NOTHING - Customer calls again - was told they dont have the vendors report - ja right - Customer speaks to vendor, vendor confirms all is sent - So who is lying

I call STB Insurance again, as promises were made to to call by the 25th - that did not happen STB, now the claim is stuck in validation... Cannot tell me or give me feedback

Is there any one in this place that can sort my issue, I am now going to sort this myself as clearly no one in Standard Bank Insurance can