Worst ever insurers standard bank

Standard bank must be the worst insurer in country. After the floods in April in Durban ive had no repairs done on my property. Walls are down. Drains clogged, ceilings, walls driveway damaged ive had 5 accessors out to my property and 3 plumbers. No work done. If you try to call them it takes hours for a response. Bad bad service. Really quick to make the monthly deductions though