Worst customer service imaginable

A catastrophic power malfunction and subsequent failure at my residential property, insured through Standard Bank Insurance, has left me without out power for almost a week and a half now. No electricity whatsoever. I have reported the incident to Standard Bank Insurance on Friday the 14th of February 2024 to no avail. It is now Monday, the 24th of February and I still don't have any power, no hot water, no stove, no wi-fi, not even a working light in my house. I have phoned at least five times to follow-up on why the matter keeps on stalling and keep on being given the same excuse repeatedly without any actual progress. Promises have been made to keep me informed and call me back, but none of that has actually happened. I am just stuck without electricity, without the ability to cook, wash, clean or switch on any appliances whilst Standard Bank Insurance leisurely, without any haste whatsoever, mills around in circles.

The individuals involved in my claim is:

Mpho Machogo Matshipi Moloto

My claim reference is: 25/012692