WORST CUSTOMER SERVICE

If I can give ZERO stars, I would. Standard Bank home insurance has the worst customer service ever! I logged a claim on 30 June. Assessor was sent out on 4 July. Today is 23 July I still haven't heard anything back. I am emailing and calling. On the two attempts that I did manage to get through, the first consultant told me they were waiting for the supplier to send a quotation on damages. The 2nd consultant told me my claim is rejected and that the consultant who registered the claim will send me the report as to why as they can't do it on their side. I have not heard back from JOYCE BUCIBO since claim was registered. I have been calling almost everyday, never getting through to the right department even though i use the right selections on the prompts then getting put on hold for long and line gets drop. So at this point i have no documentation saying my claim has been rejected nor do they want to help me over the phone to log an appeal. I even emailed the team leader PENELOPE MOODLEY but yet nothing!! why do i pay insurance every month if they can't even assist or have the decency to respond to your emails.