Worst claims service ever

I really wish someone can tell me what i did wrong to Standard Bank Insurance and their loss adjuster service provider Network Claims Assessors. I mean a claim that was registered on the 18th of October and assessment done on the 21st, till today the Assessors are still busy with the report, 3 weeks later they are still busy with that? I am now even scared what would happen if it was a vehicle claim? That means to compile the report they would spend a 2 months for that. The compliance resolutions department is off no use as till today even after a similar complaint on Friday no one has called me to update me or say what is happening. I need to be calling each day. While i seat on an empty house and no proper clothing. All i get each day is “ they are still busy with the report”. I thought the reason we take out insurance is to avoid situations like this were we are inconvenienced, now its worse as one is being inconvenienced by the same institution we entrusted our asserts with. I really dont think this is the kind of service i had signed up for with Standard Bank Insurance.