Worst Claims Experience!

<p>I had an incident at home on the 27th August, whereby an unknown suspect attempted to break in . The perpetrator broke the window and window handle trying to access the premises however was unsuccessful. I logged a claim with standard bank insurance ref 285252 to replace the window that morning at 10:50am , it took the vendor 10 hours to come out and the glass was only replaced at 9pm that evening. I called Standard Bank numerous times because no feedback was given by consultants even after being promised that I would be called back after they followed up with PG Glass. I eventually contacted PG glass myself and got some sort of feedback as the banks insurance gave me a different story every time I called. I spent over 60min of my airtime calling to get assistance. Once the window was replaced, I was called at 11pm by Standard Bank Insurance to query if the window was replaced then received another 2 calls again asking if the window was replaced, waking me up in the middle of the night. I cannot understand why the case was not updated with this information. I had to call again for the window handle because again each consultant gave me a different story. Monday I logged a new call case 16/071214 for the window handle and when standard bank insurance came out, they advised that PG Glass didn't replace the rubber of the window and instead of them following up with their vendor, we again had to call PG glass to come back and rectify the issue due to bad workmanship and the handle still remained unfixed. It has been 4 stressful days now and the bank still gives me mixed feedback , the window is literally on the street, it is not in the boundaries of the property, it is street facing. I have been inconvenienced by attempted theft and the bank does not take a security risk as an urgent matter. Surely there must be a service level agreement turn around time for attempted theft claims to be resolved? This is extremely frustrating and unacceptable! I am very disappointed with the service received. I would rate Standard Bank Insurance a minus 5 if Hello Peter me the option.</p>