Worse service provider

I logged a claim on the 25th July 2026 informing them of a leak where the geyser is situated. They came to asses the property of which the service provider for the geyser informed us that there wasn't anything wrong with the geyser. The next day a different service provider visited to asses the damages ceiling and walls. We paid the service provider an excess of R500 thereafter it walls and portion of the ceiling was painted. A week and a half later the the 04th August 2026 the very same leak happed. Called the insurance they re opened the claim. The very same service provider for the geyser that initially assessed the property came through. I was informed the geyser had burst and had to be replaced. I paid an access of R1250. They came to change the geyser upon coming to my property we were told the trap door on the ceiling was small and had to be broken down to fit the be geyser. However we shouldn't be concerned as it was already wet and damage due to the leak so this will be replaced. The service provider broke the ceiling fitted the geyser. The very same day the very same service provider that fitted the geyser reported back to my property to asses the damages for the ceiling before allowing them inside I said I will not pay the access as they broke the ceiling to fit the geyser. They had agreed and confirmed no access will be applicable. They assed and took pictures. I had been calling the call centre since Monday to enquire as to why the ceiling hasn't been replaced or repaired. The agent informed me due the the previous claim being re opened and that specific repair to the ceiling was approved and concluded we needed to open a new claim and request the service provider to attached the quote and pictures on the new claim.she confirmed they was no need for the access. However that service provider has now changed his story saying I need to pay the access due to him coming to my property to re asses. I say to the service provider that you had already assessed and pictures we taken. Till to date I call the insurance everyday and speak to consultants like crystal who is rude and refusing to understand my frustration. They keep sending emails to the service provider trying to contact them with no response. My ceiling is still damaged without being repaired and no communication from the insurance or service provider. Maybe they would rather I cancel my insurance with standard bank and lose a customer.