Worse service provider ever!!!

Claim number 24/003/667

My house was struck by lightning on the 10th of January 2024 at approximately 21.30 hr and the incident was reported on the 11th of January 2024 and it's sad to say that to date the following damages has still not been attended to:

1. My roof, satellite dish, Aerial etc which was struck by lightning has had no repairs whatsoever done and to add to our frightening experience we are having many rainy days and we can now hear water falling on the ceiling

2. Our geyser which is situated in the ceiling was also struck by the lightning causing serious damage to my bathroom which has a fancy drop ceiling with down lights, tiles and speakers.It also has a jacuzzi and Italian toilet and bidet which I'm not sure if it's still working since we have no water supply. No repairs has been done yet.

2.1 As per your 1st / 2nd plumber the geyser pipe was struck by lightning

2.2 As per your electrician he sorted out the wiring for the geyser only.

3.My second geyser wiring was also burnt which I brought to your electricians notice and he said that another job request must be made for outstanding problems to be approved by Std bank only then they can attend to it. This I admit I noticed later during inspection.

4. My air conditioners are not working due to the pipes being burnt by the lightning

4.1 your 1st contractor told me that he dont deal with this make also note that he was from a security company

4.2 your 2nd contractor said that he will replace them with single units which I didn't agree to. He then told the insurance company that theres nothing wrong with the aircons

4.3 please note that there are companies who can repair or replace these aircons

5. My fridge water and ice dispenser is not working due to no water feed. The water feed is turned off because water is pouring from the burst pipe through the ceiling into my bathroom. Inspite of my medical health issues I am further inconvenienced by Std bank insurance.

6. My stove breaker was replaced only to find the switches burnt thereafter.

7. All my boundary wall lights are not working.

8. The DB board keeps buzzing and stopping all the time. I spoke to the electrician about this and he said that another job request must be made and approved.

9.All my plug points have not been tested and we require an electrical compliance certificate.

10. The damages to the bathroom ceiling has not been repaired but your electrician has fitted it with new down lights.

10.1 please note that after the down lights were fitted your last plumber that came asked me to open the water line for him to inspect and now the new down lights that was fitted has water in them again and one down light is hanging loosely.

11.The main gate d5 remote system not fixed or replaced till date

12.We have a 4 month old kid that we are now forced to bath in a shower including a sick mum that is now also forced to use the shower even tho she is sickly

I personally dont recommend standard bank insurance to anyone that needs insurance and will be taking up with the ombudsman for short term insurance and help or advice will be highly appreciated.