Worse service ever received

I am utterly disappointment in the lack of communication and customer service regarding my recent claim for a water leak in my home. I lodged the claim on 8th February, and despite multiple attempts to follow up, the claim still has not been finalized.

The leak, which originated in my bathroom seeped through the floors into my kitchen, Ezee Group plumbers were sent out the following day. However, they were unable to detect the leak and recommended the use of gas detectors. They sent out another plumbing company who also couldn’t detect it and the eventually the gas detectors were sent out and the located the leak and also confirmed that the water has caused damage to the walls of that section of the house as well.

Since then, there has been a complete lack of communication or progress on the claim, everytime I call the excuse is that they cannot get hold of the plumbers????

Do you even care that my water bill has increased drastically due to the leak, and it’s not above ground, it’s underground so my bathroom floor and kitchen is constantly wet.

I understand that claims can sometimes take time to process, but the lack of updates and communication from your end has been extremely disappointing. As a loyal customer attached to my bond, I expect a higher level of service.

I urge you to prioritize my claim and trust that you will address this matter promptly and ensure that I receive the necessary assistance to resolve the water leak issue in my home.

I have had a hassle free claim experience with you a few years ago, but I must say that this is the worst service I’ve ever received, pathetic. I’ve even gone to the branch manager at Cape Gate, Megan to ask her if she could escalate the matter for me.

Even the company who needs to fix up the damage after the pipes have been rerouted has sent an email to you weeks ago and no response whatsoever!!!!

So do you really care about the needs of your clients?

What has happened to customer service????

I’ve had this bond for 17yrs and this is the service I’m receiving…. Disgusting, disappointing, pathetic service!!!!