Worse Service

I am disheartened by the service I am receiving from your funeral plan department. My father passed away and I submitted my claim but no response and I am given a go around as I am advised 48 hours awaiting period consists of 8 hours of working day which would mean it's 7 days except Saturday and Sunday. In addition to that I am required to confirm my employment whilst my details are on the B.I documents and what's worse in this I haven't had the opportunity to grief due to this mayhem. I thought the reason for the insurance was to afford me peace of mind but Standard Bank hasn't offered me that, clearly customer care isn't priority and there is no customer centricity at play as I am required to make use of the lending facility whilst I wait for a claim that has been escalated as I am told. Bare in mind I bank with Standank Bank under the Private Bank umbrella, Standard Bank is definitely leaving me with a bitter taste