Worse call Centre sercice

I have changed my banking details and I tried calling the FSP to inform them on the change in June 2024 but i couldn't go through, their call Centre is horrible and it's difficult to get through.

I've only been receiving sms's on a missed premiums but no one has ever called.

I tried to call again on the 06th of November and at 1st my call was disconnected after holding for an available agent for 20 minutes...

I tried calling again at 09:21 and i managed to speak to an urgent and he put me on hold for more than 20 minutes.

If you can't Operate your call Centre please don't even advise clients to call through because you're wasting our time and airtime.