World Class *********** Staff

One of the most worst departments that I ever had to deal with. Arrogant, ******** are just some of the features that they have. Had my business Insurance with Standard Bank from 2014 and only have 1 claim of a windscreen. Every year round about August I have to prepare myself for a fight of my life to try and reduce my installment as the vehicle depreciates every year. IF one leave the Bank to charge what they want one will end up with a vehicle that are over insured and the Bank smiles all the way. This year due to *********** staff yet again I was unable to get the premium reduced. One can not keep on paying higher installments as ones income does not go higher ever year. The attitude that I get after 20 years with them is take it or leave it. Really is this the new way going forward how you treat long existing clients. Standard Bank used to be on the ball. What happened? Treating your customers like dirt will not put profit in your basket and your business will keep on shrinking. Wake up. The client does not need you but you need the client. Please investigate and invest in more competent staff in following *********** departments - Retention, Underwriters and the insurance department itself. They really do not give a good impression of Standard Bank.