Without my car for more than 3 months!!

I had an accident on the 5th of February 2022, and I submitted my claim to SBI right away. SBI drag the process to repair my vehicle for almost two months, I got the vehicle back on the 25th of March 2022. when I got the car back, I noticed that the vehicle has a problem with the gearbox before I even got home. I called the panel beater the following day since I arrived home after working hours. the panel beater advised me to drive the vehicle around maybe that problem will go away. I realized the problem is not going away therefore I returned the car to the panel beater on the 3rd of May 2022. since then, I’ve been calling the panel beater and SBI to find out why SBI is taking this long to authorize the additional repairs on the vehicle. The car has been gone for almost three months and no one at SBI cares. I called the standard bank complaints department and I was informed that a complaint specialist would be assigned to me within 48 hours. that didn’t happen, I called the standard bank complaints department more than five times, but the results remained the same. this past week I’ve been calling the SBI call centre every morning just after 8 o'clock and all they tell me is that the matter has been sent to a higher authority. sometimes they promise to call me back after a few minutes or hours but that call never arrives. I've been communicating with the assessor and all I get is we will call you back. The truth is no one is listening on the other side.

I believe they want to be the worst Insurance company in the industry and they do a pretty good job at this point. I truly regret leaving my previous insurer for this *******.