WHY PAY INSURANCE ????? Unacceptable Service and Repairs

With the storm in Uvongo on 19 September 2017 my homes roof was damaged. Due to the large number of claims emergency work was done to prevent further damage. The insurance from Standard Bank allocated a contractor to attend to the roof damage. The contractor contacted me saying that he can not find the roof tiles that match my current roof but that the insurance had second hand tiles that is the same and will work on my roof. After the work was complete my sister who was at he house for a holiday sent me a photo of the roof. I phoned the insurance and the contractor to express my dissatisfaction with the work done. I have requested feedback via mail and phone calls and to date do not know what is the way forward. The contractor did not even remove the broken tiles he removed from the roof. The ******* is still in front of my home. The work done has decreased the value of my property and when declaring defects to any buyers according to the CPA what must I say when it can be seen from the road that there is something SERIOUSLY wrong. The purpose of insurance is to restore the property to the same state as it was before the event that caused the damage. CLAIM 17/068713