Who's problem is this now Standard Bank ??

Burst Geyser duly reported on Saturday morning, plumber arrives and advises that the geyser is still under warranty. Manufacturer informed they say, I have been trying to get hold of Duratherm and been put on hold for half an hour at a time and still can't get hold of them. Apparently DURATHERM are not honouring their Warranties on these geysers. Keep phoning the call centre at Standard Bank and obviously all the operators have the same response, still waiting for any of Bongile, Sipho or Thembi (she actually made an attempt to call Duratherm) to return my call.