Whole department equally ***********

I logged a claim with Standard bank on Friday 14 June. All the assessors for the damaged water pipes, building & carpentry came to my house during the time. My claim is still pending as I consistently, daily call their call centre with feedback. I've spoken to Precious, Bonolo, Xoli,Bulelani, Asinathi, Tisha (Trisha) & another 2 Agents. Everytime I call them from my mobile phone, I spend on average 20 minutes on the phone, with no results. Their stories change by the day & they are very inconsistent as a department. They've requested that I submit a quote, which was done 5 days ago. To date all they do is lie. "We will investigate & get back to you" Their stories are very inconsistent, their Service Providers are the worst. They, as a department, are horrible at customer service . Almost 2 weeks later & still no hope of a solution due to the Claims department's incompetence. Stay away from them at all cost.