Who gives a dam????

Standard Bank insurance are messing me around on 24/12/15 had a geyser problem plumber came out to repair and damaged inlet to my solar system, water everywhere damage to ceiling from geyser leak, I have made numerous calls been sent from pillar to post nobody is taking ANY RESPONSABILLITY ,there is a hole in the ceiling and the maintenance crew refuse (to which I agree) to fix this until the plumbers have fixed the solar panel ,PLUMBERS ARE PASSING THE BUCK which they damaged this has been ongoing it is now the 9/02/2016 and we are no further ahead than we were AMONTH AND A HALF AGO claim numbers 15/096225 and 15/097560.<br> Early January I put in a claim for a unrelated issue claim number 16/006877 the assessor came out ,I have called the assessors company they too are coming back to me as Standard bank cannot tell me the status of the claim???