Where is standard bank CEO? does he care about our pain?

I'm l waiting for a response promised by Ofentse on my query. This pertains to my claim which was pathetically handled. I previously posted and required assistance but I got silence like a tomb. The CEO is sitting in a naughty corner while we are treated like nobodies by his staff. Too many bad reviews should have indicated to him that there is something wrong. The bank forgotten that is not us who said they must get to the insurance business. They willingly opted to and assumed these risks. We as customers are paying premiums because somebody said I can assume yr risk. What is their get away is that your car is uneconomical to repair and we are going to ***** you up and take the carcus and sell it to the highest bidder and have our business declare profits. The question : is that ethical ? NO. They should be held responsible and that is what I'm doing but gues what all the muscle they have comes your way. They go as far as going in bed with the Ombudsman who is suppose to protect the consumer. I'm writing this know that no one will answer to me as a lot of other people are also not answered to. The only thing staff take these reviews personally and you will be told.We do not care about your Hello Peter complaint. My question is that the perception of this companies shareholders? I think it is because they should have done something about this attitude. I will not back off I need all what due to me from a reputable organization.