When simple is hard

Good Day,

I had been asking over and over for information on my policy. A month later after sending a complaint and review on hello peter, i finally got a call and was assisted.

One of my queries was that my home address was incorrect and i was told to go into the bank with proof of address so they can change my address.

I was advised that it would make the necessary changes and that i should email the email address given to me and they would send me my updated policy documents with my correct address on.

It has now been over a week since ive done that. Ive emailed the email given twice asking for it, just no reply and i have checked online but it hasnt been updated on my policy yet.

Why is something so simple so hard for you guys?

Really disappointing guys, come on.