LO
Linda O
1 reviews | Active since Aug 2009
13 Apr 2022, 14:41
WHAT ON EARTH IS GOING ON WITH SIL
What on earth is going on. Earlier received a call from SIL financial advisor regarding my policy not linked to my online profile. I have now just received 2 sms to confirm changes on my DebiCheck debit order from SBIB. WHAT IS THIS AND WHAT IS GOING ON. THIS IS RIDICULOUS. THE PERSON NEVER SAID ANYTHING ABOUT THIS AND I AM NOT APPROVING ANY CHANGES TO ANY DEBIT ORDER BECAUSE MY DETAILS WERE CONFIRMED IN THE CALL AS BEEN CORRECT ON THE SYSTEM.
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Replies (3)LO
Linda O's updateReviewer Update
13 Apr 2022, 14:53APPARENTLY DEBICHECK IS WHAT STD USES. I NEVER ISSUED INSTRUCTIONS TO REVERSE ANY DEBIT ORDER. JUST CHECKED ON MY CURRENT ACCOUNT AND NO REVERSAL HAS BEEN PROCESSED YET ON THE DEBIT ORDER LISTED IT STATES THAT IT HAS. IT IS OBVIOUS THAT SIL ARE *********** AND DONT HAVE A CLUE WHAT THEY ARE DOING. INSTEAD OF FIXING THERE MESS AS IN THIS CASE JOINING MY ALREADY EXISTING ID NUMBER TO MY POLICY, THEY OPT TO RATHER COMPLICATE THINGS AND FOR WHATEVER REASON MESS WITH THE DEBIT ORDER. THIS IS JUST NOT ACCEPTABLE.
LO
Linda O's update13 Apr 2022, 14:53
Reviewer Update
APPARENTLY DEBICHECK IS WHAT STD USES. I NEVER ISSUED INSTRUCTIONS TO REVERSE ANY DEBIT ORDER. JUST CHECKED ON MY CURRENT ACCOUNT AND NO REVERSAL HAS BEEN PROCESSED YET ON THE DEBIT ORDER LISTED IT STATES THAT IT HAS. IT IS OBVIOUS THAT SIL ARE *********** AND DONT HAVE A CLUE WHAT THEY ARE DOING. INSTEAD OF FIXING THERE MESS AS IN THIS CASE JOINING MY ALREADY EXISTING ID NUMBER TO MY POLICY, THEY OPT TO RATHER COMPLICATE THINGS AND FOR WHATEVER REASON MESS WITH THE DEBIT ORDER. THIS IS JUST NOT ACCEPTABLE.
LO
Linda O's updateReviewer Update
13 Apr 2022, 15:02JUST RECEIVED A COPY OF MY POLICY AND WHO AUTHORISED THE CHANGE IN PAYMENT METHOD FROM YEARS OF BEEN "MONTHLY DEBIT ORDER" TO "CHEQUE. AGAIN FORWARD THE SUPPOSED INSTRUCTION THAT I GAVE TO DO THIS.
LO
Linda O's update13 Apr 2022, 15:02
Reviewer Update
JUST RECEIVED A COPY OF MY POLICY AND WHO AUTHORISED THE CHANGE IN PAYMENT METHOD FROM YEARS OF BEEN "MONTHLY DEBIT ORDER" TO "CHEQUE. AGAIN FORWARD THE SUPPOSED INSTRUCTION THAT I GAVE TO DO THIS.
LO
Linda O's updateReviewer Update
15 Apr 2022, 07:43Feedback from SIL:
1. Insurane Online system is not operational. No reason why there is no notification on the website.
2. Apparently it was a mistake to cancel my Debit Order
3. The unacceptable mistake above apparently changed the wording on my policy under Method of Payment from Monthly Debit Order to Cheque. The policy is a legal and binding contract and therefore it is imperative that the contents and wording are accurate and correct. This mistake also filtered through to the Debit Order section on my Standard Bank profile and now still shows "Reversed". When anyone from Standard calls, they persist in identifying themself and rattling off their legal rights but then the same clearly doesnt apply to the customer.
1. Insurane Online system is not operational. No reason why there is no notification on the website.
2. Apparently it was a mistake to cancel my Debit Order
3. The unacceptable mistake above apparently changed the wording on my policy under Method of Payment from Monthly Debit Order to Cheque. The policy is a legal and binding contract and therefore it is imperative that the contents and wording are accurate and correct. This mistake also filtered through to the Debit Order section on my Standard Bank profile and now still shows "Reversed". When anyone from Standard calls, they persist in identifying themself and rattling off their legal rights but then the same clearly doesnt apply to the customer.
LO
Linda O's update15 Apr 2022, 07:43
Reviewer Update
Feedback from SIL:
1. Insurane Online system is not operational. No reason why there is no notification on the website.
2. Apparently it was a mistake to cancel my Debit Order
3. The unacceptable mistake above apparently changed the wording on my policy under Method of Payment from Monthly Debit Order to Cheque. The policy is a legal and binding contract and therefore it is imperative that the contents and wording are accurate and correct. This mistake also filtered through to the Debit Order section on my Standard Bank profile and now still shows "Reversed". When anyone from Standard calls, they persist in identifying themself and rattling off their legal rights but then the same clearly doesnt apply to the customer.
1. Insurane Online system is not operational. No reason why there is no notification on the website.
2. Apparently it was a mistake to cancel my Debit Order
3. The unacceptable mistake above apparently changed the wording on my policy under Method of Payment from Monthly Debit Order to Cheque. The policy is a legal and binding contract and therefore it is imperative that the contents and wording are accurate and correct. This mistake also filtered through to the Debit Order section on my Standard Bank profile and now still shows "Reversed". When anyone from Standard calls, they persist in identifying themself and rattling off their legal rights but then the same clearly doesnt apply to the customer.