What a frustrating and disgusting service.

I'm so disappointed with service I receive from Standard Bank Flexi Funeral. I file a claim at Brackenfell branch on the 23/06/2022 after my uncle passed away. It has been 3 weeks now no pay out has been made every time I visit the branch the consulted there she is so helpful but the people at their head office or whoever is processing the payments is so useless and ***********. I was promised to receive a call from their team leader on the the 18/06/2022 I'm waiting for that call till now. The funeral took place on the 2nd of July still up to today no pay out has been made. I regret why I chose the from the first place. I did not expect this kind of service from such a big brand.