We will attend to it shortly - at Standard bank means we will ignore our customer

Received a pdf by mail - requires a password to open it, none of the suggested passwords work, Emailed them, received a reply - as copied below, but have not had any resolution.

A phone call would be appreciated.

Good day,

Your request is important to us and we will attend to it shortly.

Should your query relate policy cancellations or claims, please note that you can also reach the relevant department during office hours on:

Home Owners Insurance Cancellations - *** or email ***

Home Owners Insurance Claims - *** or email ***

Kind regards

Home Owners Insurance Policy Administration