Waiting over one hour

I called standard bank insurance third party claims *** this morning at 08:54 it is now 10:06 and I am still waiting to speak to a consultant. Still the same automated voice \we experiencing high call volumes\" This happens no matter what time I phone and i always hang up. If you know you experience high call volumes don't you think it's time you appoint more staff. I would appreciate a callback today or an email sent to my private email address concerning a third party claim of last year possibly two years ago. I can't even remember when it happened anymore but standard bank skyrocketed my premium for someone who reversed into me!!!!!<br> I'm dropping the line, yet again!!! Appalling Service!!!!<br> <br> Regards<br> Eugene "