Waiting Game on Claim

We lodge a claim on the 18th of Jan, after the Electronic Assessor was a know show, Standard Bank gave me permission to get my own contract, which I did.

I've submitted the quote from the contractor on the 26th of January and still nothing, no communication from Standard Bank what so ever.

Every time I have to call the call centre before they actually go into my case / claim and start working on it, very pathetic client service, and so more reason to move our bond and building insurance.