Waiting

I emailed Silpolicy on 1 July 2018 and received automatic reply: Please allow for a response or query to be resolved within 5 working days. I sent the same email again on 8 July 2018 and added information@ standardbank. Received the same reply as above and response from Standard Bank that they would forward my email to the correct department. I wanted to email instead of call because I wanted to add an attachment with regard to the problem with my geyser. I will send the email again on Monday and will receive the same response. I just need to know how many "5 working days" periods it will be before I get a response?