AM
Alistair M
1 reviews | Active since Oct 2020
30 Oct 2020, 14:45
WAITING 2 MONTHS FOR GEYSER CLAIM
Geyser burst on 26/08/2020. Had work done, and submitted claim via online platform on 07/09. Apart from one call to ask me about whether a plumber had called ma, no communication from Standard Bank, Eaplained that work had already been done, I have logged numerous requests for follow-up via the online platform. I lodged a telephone complaint (Samantha Ramisur) on 19/10 with copy to complaints eMail, and was promised urgent attention. Still not resolved, despite logging several more calls on online platform. I have now been out of pocket for 2 months. Asking intervention via Hellopeter as a last resort, Regrettable I have to give a star to log this - your site should consider allowing "negative stars".
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Replies (2)AM
Alistair M's updateReviewer Update
30 Oct 2020, 15:07Noted, thank you. Awaiting your call.
AM
Alistair M's update30 Oct 2020, 15:07
Reviewer Update
Noted, thank you. Awaiting your call.
AM
Alistair M's updateReviewer Update
06 Nov 2020, 16:56Now a week later.
Apart from the above, I received a mail from an "Executive and Social Media Moderator" undertaking to address my complaint. Since then, no further communication.
Apart from the above, I received a mail from an "Executive and Social Media Moderator" undertaking to address my complaint. Since then, no further communication.
AM
Alistair M's update06 Nov 2020, 16:56
Reviewer Update
Now a week later.
Apart from the above, I received a mail from an "Executive and Social Media Moderator" undertaking to address my complaint. Since then, no further communication.
Apart from the above, I received a mail from an "Executive and Social Media Moderator" undertaking to address my complaint. Since then, no further communication.