Violating Confidentiality and poor service

Good day.

I have been a member of Standard Bank for 11 years, and I must admit that I have been really disappointed with the service I have received recently. When I called three weeks ago to amend my funeral policy, the consultant who answered said I should call on Monday. I did so on Monday, February 6, and the consultant who answered said he would transfer me to the appropriate department. However, while I was still waiting on the line, the call dropped. Since that time, I have called every week and have not received any help. Even worse, my policies under my mother' app and they should be appearing on my insurance coverage. How did that happen? That is being careless and violating confidentiality. if something happens i will sue Standard. i expect someone to call me as soon as possible to amend my policies and to fix what happend.