Very Very Very bad service

<p><br />On the 5th of August 2016 I logged a claim for my flat screen tv that went blank after lightning that we had due to poor weather on the 29th of July. I didn’t mention this to Orion the TV technicians at first and then when I received the report I ask Derick from Orion if lighting could have damaged the TV as well and his reply was yes. I requested a new Damage report. That same day I received a email from stansure saying they are busy with my claim and will give me feedback within 48 hours. On the 10th of August I contacted them again asking if there are any progress in the claim as it was now more than 48hours later. Actually 5 days later. I want to know why they **** to me in the first place. If you say with in 48 hours then it should be in 48 hours as Stansure is a respectable company with a good name. Only on the 11th of August Stansure came back to me rejecting my claim because the service provider stated 2 reasons for why the tv set has been broken which was or lightning or power surge dip. They give me the option if I want to dispute this wich I did dispute on the 11th of August. As far as my knowledge does Stansure cover damage caused by weather. On the 17th of August I emailed Stansure again asking them what the outcome of the dispute was. Not that 6 days already passed and no reply from SIBIB Complaints, Only on the 24th of August a Khan Mohammed rep**** to me stating that he had phoned the service provider and that the guy ( Derick) is off and he is the only person that can confirm this. After I had to phone Mohammed, didn’t even remember the complaint, said he will phone Derick again. Only on the 31st of August Mohammed came back to me saying that he spoke to Derick and he give him 3 possible reason why the TV could have broken and because of that they where going to stand by the rejecting of the claim. But what I cant understand is that lighting was a big possibility as there was lighting in that time period when the TV went blank. On the 31st of August I asked Mohammed for the Ombudsman's nr which he never rep****. I also asked Mohammed for his team leader and managers number and he simply just ignored me. Now that is very bad service not responding to a client and people doing this needs to be disciplined. Ignoring a client from a respectable company as SBIB is very bad for business. I also wanted to claim the damage report of R290 back from SIBIB which they said I am not allowed to do which I think is nonsense and is my right to claim it back. I am very disappointing and feel sorry for other clients that needs to deal with incompetency like this. People in this department needs to be trained accordingly and should be disciplined for poor performance like I experienced. I suggest that you review my claim as I will take this to the Ombudsman. Please do this ASAP and I do not want Mohammed to attend to this matter. I would like a competent person to handle this matter and I would like a reference for my complaint as well!</p>