Very very Poor service from Standardbank insurance

I have been with standard bank for a few years and was quite happy with the.service because i did.not had to deal with the human factor, online worked 100% for me ,but what happened last week shocked me, i have 3 insurance policies with them ,one is a legal assist when i called to get service from the policy i am paying for i got 1 voice prompt after the other ,then got cut off a few times and finally when i got through after more then an hour.of trying ,the person on the other side said she will get someone from legal assist to call me back they are all busy ,today is exactly a week later no phone call , i had to call back again today, and again the same story no answer at first when i eventually got through i told them that if i dont speak to someone i will cancel all the policies i have with them and guess what i got through and at last got to legal assist ,but nethertheless i am still cancelling all my policoes with them because if i am not there anymore my family will also go through this and that for me is unacceptable