KL
Kgomotso L
1 reviews | Active since Nov 2024
28 Nov 2024, 19:35
Very urgent
Standard bank funeral policy is a ****. I submitted a claim on the 6th November 2024 and today is the 27 of November and called then numerous times no help. They tell me the assessor is busy with the claim. I tried to escalate it but without success. Please help anyone
Helpful (0)
Replies (6)0
Replies (6)KL
Kgomotso L's updateReviewer Update
02 Dec 2024, 10:03You said this fir the oast two weeks, no one called
No feed back. Standard bank you are lying on Auth, I have recordings and emails to support my case. The expect called Lesego is still envistigating. 0
No feed back. Standard bank you are lying on Auth, I have recordings and emails to support my case. The expect called Lesego is still envistigating. 0
KL
Kgomotso L's update02 Dec 2024, 10:03
Reviewer Update
You said this fir the oast two weeks, no one called
No feed back. Standard bank you are lying on Auth, I have recordings and emails to support my case. The expect called Lesego is still envistigating. 0
No feed back. Standard bank you are lying on Auth, I have recordings and emails to support my case. The expect called Lesego is still envistigating. 0
KL
Kgomotso L's updateReviewer Update
06 Dec 2024, 14:50It's now two days we have contacted standard bank funeral again. They said the matter has been escalated and the assessor will contact me. No one is calling us. Is it that standard bank don't want to pay us. Who is the assessor, how to talk with the assessor, where to call to speak to that assessor. I hope those assessor gets fired.
KL
Kgomotso L's update06 Dec 2024, 14:50
Reviewer Update
It's now two days we have contacted standard bank funeral again. They said the matter has been escalated and the assessor will contact me. No one is calling us. Is it that standard bank don't want to pay us. Who is the assessor, how to talk with the assessor, where to call to speak to that assessor. I hope those assessor gets fired.
KL
Kgomotso L's updateReviewer Update
06 Dec 2024, 14:56It's a month since this claim started. When we claimed, they sent an sms that the policy will be about 33.2 % because of the 3 unpaid premiums. How it started, my mother changed the bank and Standard bank failed to debit. My mom tried to go to the branch and she was sick to ICU. I went to ask for a way to pay debit without success. Telephone records are there. She was loyal for over 10 years and this is how they repay her Loyalty. I will make sure I pledge my life to show people who Standard bank truly is. It's a month my mom has passed, a month we have claimed. Nothing is happening
KL
Kgomotso L's update06 Dec 2024, 14:56
Reviewer Update
It's a month since this claim started. When we claimed, they sent an sms that the policy will be about 33.2 % because of the 3 unpaid premiums. How it started, my mother changed the bank and Standard bank failed to debit. My mom tried to go to the branch and she was sick to ICU. I went to ask for a way to pay debit without success. Telephone records are there. She was loyal for over 10 years and this is how they repay her Loyalty. I will make sure I pledge my life to show people who Standard bank truly is. It's a month my mom has passed, a month we have claimed. Nothing is happening
KL
Kgomotso L's updateReviewer Update
09 Dec 2024, 15:49Today Standard bank has contacted us at 8:30am. They said they will call around 10am but never did. They were making sense that our matter is with the management. It's very sad that a loyal client can be treated this way by such a reputable financial institution. She has even contacted standard bank funeral for debit order arrangements without success untill she passed on. 48hours to 1 month busy claiming for a loyal client like my mom, is uncalled for
KL
Kgomotso L's update09 Dec 2024, 15:49
Reviewer Update
Today Standard bank has contacted us at 8:30am. They said they will call around 10am but never did. They were making sense that our matter is with the management. It's very sad that a loyal client can be treated this way by such a reputable financial institution. She has even contacted standard bank funeral for debit order arrangements without success untill she passed on. 48hours to 1 month busy claiming for a loyal client like my mom, is uncalled for
KL
Kgomotso L's updateReviewer Update
09 Dec 2024, 15:58Today Standard bank has contacted us at 8:30am. They said they will call around 10am but never did. They were making sense that our matter is with the management. It's very sad that a loyal client can be treated this way by such a reputable financial institution. She has even contacted standard bank funeral for debit order arrangements without success untill she passed on. 48hours to 1 month busy claiming for a loyal client like my mom, is uncalled for
KL
Kgomotso L's update09 Dec 2024, 15:58
Reviewer Update
Today Standard bank has contacted us at 8:30am. They said they will call around 10am but never did. They were making sense that our matter is with the management. It's very sad that a loyal client can be treated this way by such a reputable financial institution. She has even contacted standard bank funeral for debit order arrangements without success untill she passed on. 48hours to 1 month busy claiming for a loyal client like my mom, is uncalled for
KL
Kgomotso L's updateReviewer Update
10 Dec 2024, 21:24I would like to take this opportunity to thank Standard bank to finally acknowledge my request and complaint. Standard bank has paid the full cover amount for my mother. I am grateful that Standard bank delivered. To all the team who interacted on this case, I thank you and please consider clients who chose this financial institution.
KL
Kgomotso L's update10 Dec 2024, 21:24
Reviewer Update
I would like to take this opportunity to thank Standard bank to finally acknowledge my request and complaint. Standard bank has paid the full cover amount for my mother. I am grateful that Standard bank delivered. To all the team who interacted on this case, I thank you and please consider clients who chose this financial institution.