Very poor service... Worst insurance company in the world.

Very upset that I called standard bankon the 10th december in connection with my geyser or pipes that gave a problem I had to pay someone to have a look and it cost me 400 rand ... The plumbing eventually came out last week the 20th after numourous calls and only to find out that the consultant took our contact details wrong and the street address too. Now we again waiting for the electrician to reconecct the geyser... The installed it on the 20th December its xmas and I still have no hot water... I've called so many times and someone only told us Monday the job card was declined and they not sure why... ***... No one in the call centre are communicating and there is no manager available ever to speak to or to handle my matter... I'm very upset and it's very unprofessional the way thus insurance operate. Apparently the electrical company was going to come out yesterday very early and still no company came...if I don't follow up I will be out of hot water for a whole year and the staff didn't get enough training cause clearly they need to do follow ups and they need to get coached on how to deal with claims. Or u really need to get your system updated to show that claims that wasn't sorted out yet will pop up and you need to follow up.