Very poor service from Standard Bank Home Loan insurance

I have been struggling to process a home loan insurance claim for 6 months. The claim was approved in February yet I am stuck with a raw concrete floor and water damaged cupboards with no feedback from Standard Bank Home Loan Insurance. I spoke to Standard Bank HL insurance agents on 4 occasions who assurred me with great sincerity that the claim would be actioned immediately after my discussion with them. Needless to say nothing was ever done. It is also hugely disappointing to follow the email query route and get no response at all after 3 weeks. What is even more shocking is the fact that the claim has been closed without Standard Bank disbursing a cent on claim that was approved. I then also logged this complaint on my HL insurance history page but of course there has been zero response.