Very poor service at all

I am really disappointed in the service of Standard Bank Insurance, as I have a claim that is not even settle in two month time. The claim was registered as per Mahommed Khan, but till now, there was no correspondence of when patio door will be replaced or must I get people out or what? I e maile Mr Khan to complaint about the service after he said that the case was been close now as claim was registered, but nobody give me feedback of when or what is going on with claim. I asked Mr Khan if I must get quotation and then sent to them so I can get people to do the work then, and they must refund me, but no answers. I am with this insurance company for many years, and pay high monthly premiums, for no service at all. Also the day I registered the claim, I was told that I as pensioner have a co-payment of R750. When I told the lady that pensioners do not have co-payment according their contracts, she stated that they had changed now. I as client was not notified and no updated contract was sent to me. I will not recommend this insurance company to anybody, as there is no service, feedback, and definitely not the cheapest. It is not the first time I had to complain about this very same claim.