Very poor service and communication..waiting over a week for feedback

Logged claim no 23/060895 a week and a half ago for tiles lifting in my kitchen. 3 "experts" have been out and no one can tell me what's wrong, if they can assist to repair or any communication whatsoever. I have made at least 6 calls and contacted complaints dept today. I held so long trying to get feedback my airtime ran out. Highly dissappointed, I just want to know the status of my claim. To make matters worse the plumber they sent smashed a tile in my entrance with his hammer, now I must live like this until they wake up