Very poor service

I had a car accident on the 22.01.2016, my car was 2 weeks old, and brand new. Standard bank insurance notified me that my car was written off on the 08.03.3016, I signed and sent the \agreement of loss\" document back to Siraj Sadulla on the 15.03.2016, to which I am still waiting for them to settle my vehicle. Nothing has been done for 2 weeks, in the meantime I am paying for a car which I do not have. I have emailed the consultant and phoned twice to which i had no joy in getting hold of him directly. Secondly, my car was brand new, and Standard Insurance refused to pay the full settlement value, I find this extremely unfair as I only had the car 2 weeks and I was paying an insurance premium for the full value of the car however they only settle part of the financed amount. I am very disappointed with this and i will not be insuring anything further with Standard Insurance. "