Very disappointing service! not unusual though as its been experienced previously.

We logged a geyser claim at the end of March. An electrician was sent to our home who interfered with our DB box, changed our geyser breaker and left our home claiming that our geyser is working, and I should wait for our water to heat. After he leaves, we realize he tripped our pool switch. We contacted the electrician however he was not helpful one bit, we then reached out to Std Bank to resolve the issue. No claims assessors were available to assist. Everyone single person had out of offices on including their stand ins and the information provided for their manager in their out of office response was invalid. I then went to the complaints division on the 10th of March, who acknowledged receipt of mail and requested 8 days to investigate. We are now on the 06th of May, and I have sent 2 follow up mails with no response having been received. In all this time our pool has been switched off due to whatever the electrician touched in our DB box and now we also have our main switch tripping regularly. We are very concerned that whatever was done on our DB box may cause some danger and we are not getting any assistance from Standard Bank, yet we ensure our premiums are met every single month on the due date.