Very disappointed with standard Bank building insurance service

Hi my name is neela Mansraj my claim number is HLC24/000320. I'm very frustrated with the service from standard Bank building insurance i have registered my claim almost a month ago last week Thursday they sent me the agreement of loss to sign which I did and I sent it back to them the same day I told on Friday that the payment was processed and it take 2 to 3 working days it's now been almost four days i did not receive any payment when I called in today to find out what's going on with my claim I told they still waiting for one more person to authorise the payment in order for them to release the funds which isn't fair to me as a customer of standard Bank I'm waiting to get started with the repairs to my house. My house has a Damned smell due to the water damage I'm getting really tired of standard Bank every time there is a new problem that comes up regarding my claim I would really like to speak to someone from management regarding this matter because I think i have had enough now with standard Bank my contract number *** please get someone from management to contact ASAP very disappointing with the service from standard Bank