Very disappointed

I submitted a claim against my mother's funeral policy on the 15th of July 2021 at a branch in Makhado. A week later i called the call center to follow up as i had not received any payment and was told that no such claim had been lodged. I had to resubmit the claim which i did using both the email and the WhatsApp numbers. I then called again a week later and was told that they received the documents but to date i still have not received the payment nor any communication. To say that i am very disappointed with Standard bank is an understatement. I have no where else to turn hence i am writing this review hoping for a resolution. I have been a loyal customer to this bank for years to top it all. I guess it is time to shop for a new bank as they clearly don't care about their customers.