Very bad Service from Standard bank Insurance.

Good day, We have household insurance with Standard Bank, and reported over a month ago that our geyser was leaking and that we had to make a claim. Regretfully to this day, nothing has been resolved and we have been without hot water for nearly 2 months. We have communicated this and followed up with their senior Complaints Specialist Marisa Cameron and have received both bad and no service at all, she has continued to ignore our emails and hasn't communicated what the holdup is. This has been very frustrating and disappointing that an organisation such as standard bank would have such a bad response and resolution rate such as what we have experienced. We definitely will be moving our business elsewhere.