Very bad service from standard Bank building insurance 🙄

Hi my name is neela Mansraj my claim number is HLC24/002381 i registered my claim on Monday for my house alarm system that is not working I told on Tuesday morning that the claim was approved and they was waiting for a menager to sign it so they can send me the loss of agreement form i have been waiting for the past two days and today when I called they said it couldn't be sign because of a claim i put in last year November which they only paid for my outdoor beam which I did replace so I would like to know what is going on in standard Bank building insurance my alarm is not working at the moment and it's very dangerous where I live I'm 68 year old woman please can you get someone from management to contact me ASAP regarding this matter because I don't feel safe in my home with my alarm not working can someone please call me ASAP today my number is ***