1 reviews | Active since Apr 2016
Vehicle insurance you don't want to have on your vehicle!!!
<p>Monday 29 February 2016 one of my vehicles was in an accident, Standard Bank told me because my nephew was driving the vehicle they have a problem to settle my claim.</p> <p>I have sent them a copy of my policy which was e-mailed to me (Tuesday 30 July 2013).</p> <p>Until today, Tuesday 10 May 2016 (10 weeks after the accident) they haven't settled my claim and they cannot show me in my policy where it states that someone with a valid drivers licence and my permission can't drive one of my vehicles.</p>
“The most complained about bank in SA”
Claim No. SHS ********** 572 & Complaint Under Claim No. SHS ********** 5728.
Review No. 8 (2016-05-20) – Standard Bank still has not responded to my first review.
Monday 29 February 2016 one of my vehicles was in an accident, Standard Bank told me that as my nephew was driving the vehicle they have a problem in settling my claim.
I have sent them a copy of my policy which was e-mailed to me (Tuesday 30 July 2013).
Until today, Friday 20 May 2016 (81 days after the accident) they haven’t settled my claim and they can’t show me where in my policy it states that someone with a valid driver’s licence and my permission can’t drive one of my vehicles.
My policy states that this vehicle will be used for business purposes; how can Standard Bank think that a vehicle used for business purposes can only have one driver?
The person that is supposed to deal with my claim is Mr Siboniso Dlamini, in my opinion the most inefficient person that I have ever dealt with in my entire life.
Mr Siboniso Dlamini doesn’t reply to my e-mails, return my calls and is incapable of answering any of my questions.
Wednesday 6 April I informed Mr Siboniso Dlamini that I will write a review on the internet and refer this matter to the Ombudsman for Short-term insurance; Mr Siboniso Dlamini informed me that it doesn’t matter because he (Mr Siboniso Dlamini) knows that the Ombudsman for Short-term insurance can’t do anything for me because Standard Bank deals with the Ombudsman for Short-term insurance on a daily basis.
Wednesday 6 April 2016 I lodged a complaint with the complains department of Standard Bank (Reference No. ********** 429), Mr Zorhan Pretorius sent me an e-mail Friday 8 April 2016 and promised to investigate the circumstances and promised to revert back to me shortly.
That was the last I heard from Mr Zorhan Pretorius, Mr Zorhan Pretorius is even more inefficient than Mr Siboniso Dlamini in my opinion.
I think neither of these gentlemen deserve to have employment as they get paid for something that they are not doing, (and we all know what this means).
Standard Bank probably train their employees to be inefficient as I couldn’t find anyone at Standard Bank that was able to solve my problem.
Wednesday 20 April 2016 I sent Mr Siboniso Dlamini and Mr Zorhan Pretorius an e-mail, instructing them to return my vehicle to me and that I would pay for the repairs myself and that we can wait for the outcome of the Ombudsman for Short-term insurance, again they ignored my e-mail.
Monday 9 May 2016 I received a call from Mr Siboniso Dlamini, he told me that his claims manager said they will return my vehicle to me only if I withdraw may claim from Standard Bank, I refused to do that.
Wednesday 11 May 2016 I sent Mr Siboniso Dlamini and Mr Zorhan Pretorius an e-mail again, instructing them to return my vehicle to me and that I will pay for the repairs myself and that we can wait for the outcome of the Ombudsman for Short-term insurance, again they ignored my e-mail.
I don’t know how Standard Bank can hijack my vehicle and keep it locked up in their yard. This vehicle is my property and fully paid for, how can they refuse to return it to me?
I made provision in my policy for car hire, but Standard Bank only pays for a vehicle for 30 days, if they can’t even settle a claim in 81 days (and counting) how do they think they can repair a vehicle in 30 days?
I hire a vehicle to carry on with the business in the meantime and it costs me ±R8 500-00 per month, unfortunately I can’t afford that any longer and because of Standard Banks inefficiency some youngsters working for me will have to lose their jobs if Standard Bank doesn’t return my vehicle to me immediately.
Standard Bank think they are above the law because they know it will take years to take them to court and the cost will be more than the value of the claim, that is why they are “The most complained about bank in SA” (see article on Google, http://businesstech.co.za/news/banking/85381/the-most-complained-about-banks-in-sa/).
I think Standard Bank should change their slogan to: “Moving Backward”.
I want Standard Bank to explain to me who gives them the right to hijack my vehicle?
I need Standard Bank to return my vehicle to me immediately at the address stated in my email of 20 April 2016.
I am at my wits end, I have never before encountered such blatant inefficiency and incompetence.
“The most complained about bank in SA”
Claim No. SHS ********** 572 & Complaint Under Claim No. SHS ********** 5728.
Review No. 8 (2016-05-20) – Standard Bank still has not responded to my first review.
Monday 29 February 2016 one of my vehicles was in an accident, Standard Bank told me that as my nephew was driving the vehicle they have a problem in settling my claim.
I have sent them a copy of my policy which was e-mailed to me (Tuesday 30 July 2013).
Until today, Friday 20 May 2016 (81 days after the accident) they haven’t settled my claim and they can’t show me where in my policy it states that someone with a valid driver’s licence and my permission can’t drive one of my vehicles.
My policy states that this vehicle will be used for business purposes; how can Standard Bank think that a vehicle used for business purposes can only have one driver?
The person that is supposed to deal with my claim is Mr Siboniso Dlamini, in my opinion the most inefficient person that I have ever dealt with in my entire life.
Mr Siboniso Dlamini doesn’t reply to my e-mails, return my calls and is incapable of answering any of my questions.
Wednesday 6 April I informed Mr Siboniso Dlamini that I will write a review on the internet and refer this matter to the Ombudsman for Short-term insurance; Mr Siboniso Dlamini informed me that it doesn’t matter because he (Mr Siboniso Dlamini) knows that the Ombudsman for Short-term insurance can’t do anything for me because Standard Bank deals with the Ombudsman for Short-term insurance on a daily basis.
Wednesday 6 April 2016 I lodged a complaint with the complains department of Standard Bank (Reference No. ********** 429), Mr Zorhan Pretorius sent me an e-mail Friday 8 April 2016 and promised to investigate the circumstances and promised to revert back to me shortly.
That was the last I heard from Mr Zorhan Pretorius, Mr Zorhan Pretorius is even more inefficient than Mr Siboniso Dlamini in my opinion.
I think neither of these gentlemen deserve to have employment as they get paid for something that they are not doing, (and we all know what this means).
Standard Bank probably train their employees to be inefficient as I couldn’t find anyone at Standard Bank that was able to solve my problem.
Wednesday 20 April 2016 I sent Mr Siboniso Dlamini and Mr Zorhan Pretorius an e-mail, instructing them to return my vehicle to me and that I would pay for the repairs myself and that we can wait for the outcome of the Ombudsman for Short-term insurance, again they ignored my e-mail.
Monday 9 May 2016 I received a call from Mr Siboniso Dlamini, he told me that his claims manager said they will return my vehicle to me only if I withdraw may claim from Standard Bank, I refused to do that.
Wednesday 11 May 2016 I sent Mr Siboniso Dlamini and Mr Zorhan Pretorius an e-mail again, instructing them to return my vehicle to me and that I will pay for the repairs myself and that we can wait for the outcome of the Ombudsman for Short-term insurance, again they ignored my e-mail.
I don’t know how Standard Bank can hijack my vehicle and keep it locked up in their yard. This vehicle is my property and fully paid for, how can they refuse to return it to me?
I made provision in my policy for car hire, but Standard Bank only pays for a vehicle for 30 days, if they can’t even settle a claim in 81 days (and counting) how do they think they can repair a vehicle in 30 days?
I hire a vehicle to carry on with the business in the meantime and it costs me ±R8 500-00 per month, unfortunately I can’t afford that any longer and because of Standard Banks inefficiency some youngsters working for me will have to lose their jobs if Standard Bank doesn’t return my vehicle to me immediately.
Standard Bank think they are above the law because they know it will take years to take them to court and the cost will be more than the value of the claim, that is why they are “The most complained about bank in SA” (see article on Google, http://businesstech.co.za/news/banking/85381/the-most-complained-about-banks-in-sa/).
I think Standard Bank should change their slogan to: “Moving Backward”.
I want Standard Bank to explain to me who gives them the right to hijack my vehicle?
I need Standard Bank to return my vehicle to me immediately at the address stated in my email of 20 April 2016.
I am at my wits end, I have never before encountered such blatant inefficiency and incompetence.