VEHICLE INSURANCE AND MY MONEY TAKEN OUT WITHOUT MY CONSENT

I have a vehicle insurance with Standard, which I took out on 28 May 2021, and went active in June 2021. This month (September), Standard Bank decided to take out a vehicle insurance FOR ME (without my consent AND KNOWLEDGE) and PAID ITSELF. I found out about this additional insurance that Standard Bank had taken out for me when they deducted an amount of R1100 from my account. I thereafter called Standard bank, TWICE, and was tossed from department to department before I was told that they had taken out a vehicle insurance for me because I failed to send my proof of insurance. I have kept all emails from Standard Bank as I do all my financing with them, but there is not a single trace of the email they claim to have sent requesting proof of insurance. Mind you, I have had a vehicle insurance since 2019, and only changed it to Standard bank this year 2021 - and I have never been asked to send proof of car insurance, ever!!

I was told that this vehicle insurance that standard bank took out for me will be cancelled and I will receive a confirmation email after the call, it's a day later - there is no email from Standard Bank. Did I also mention that on top of the calls that I made to Standard Bank, I sent 3 emails, all of which have not been responded to??

Additionally, I requested that my R1100 be returned to my account with immediate effect, and I was told that I would have to wait a 7-14 day period. Why would I wait a 7-14 day period as if I had requested this insurance to be taken out for me? This is my money that Standard bank has taken from my account, my money, no theirs. It is not my fault that they decided to INSURE MY VEHICLE WHEN IT IS ALREADY INSURED WITH STANDARD BANK!

I would like to have this additonal insurance removed from my name and I want my money back into my account, immediately!!