Vehicle Claim- Slow progress

I lodged in a claim late last year for my ****** vehicle. Its now 2 months and I haven't received concrete feedback on the progress of the claim and payout. I'm now being told that the car that I insured is different from the car that was ****** so they might have to deduct some amount from the payout amount if the claim is approved . Secondly, they have indicated that they want to listen to the recording to determine who was at fault for the wrong car description. I have since requested a copy of the recording and from Monday it has not been given to me. When I called them today, the story is , the pulled out the wrong recording. It seems to me these are just delaying tactics and maybe they actually don't want to pay. Its frustrating because I can't seem to get any answers. I have two other vehicles insured with them so maybe I have to start searching for a new insurance company.