Vehicle claim

I first lodged my vehicle claim Ref Number 743080 which is being handled by Katlego Monyemohonoe from standardbank insurance limited on the 22nd of June and the level of service they are rendering me is very poor and unacceptable. After lodging my claim and submitting what was requested of me ,no further communication has been communicated to me as to what's the progress of my claim and what's happening. Every time I have to call them using my airtime to get an update and no solid explanation is being communicated to me,all they can say is yes they are busy with the process of the claim and when I ask how long will it take they don't know. I last spoke to the consultant handling the claim Katlego asking him about the progress of my claim and he just said he does what is requested from him and he gets to wait for feedback from his managers and I asked him how long does it take to get the feedback he doesn't know. It's been 2 weeks now since they have requested for my settlement letter and registration certificate and nothing has been said to me. No update no nothing I have to call again to get an update. When I ask why is he not calling me to give me an update he says because there is no update and I told him he can't take 3 days or so without communicating with me and notify me about the progress of my claim. Till today it's been 2 weeks nothing has been said to me. I am really not happy with katlego and standard bank with the level of service they are offering me as their client. I sent him and email today requesting for his manager's email address and contact so that I can lodge a complain.