Uuuuurghhhhhhhh

The most appalling service and assistance I have EVER experienced. They call me Mrs Y Esau. Send me claims for her. But it's not me.

My own claim is not being attended to. But Mrs Y Esau seems to get help as I get her updates.

When I call to find out about my own claims and geyser progress I get no help.

I asked to speak to a manager four times. Never reached one. Maybe they feel they are CEO's or Directors and don't need to touch a customer.

I have to bathe out of a plastic bucket which is now day 3. It's weekend and I have a 2 year old which means more bucket bathing in the cold. But please let us not answer a customer any questions she might have.

My carpet is soaking wet. The floors are damaging still as we speak... but please ignore the customer.

I am tired of fighting and keep having to call in and staying on the line explaining myself over and over... but please let's ignore the customer.

My husband calls because it's a joint account. He blantantly gets **** to on the phone saying the supplier will call.... 20h21 no call.

I would love to know why others get better assisted and we don't. Are we not good enough for you?