Utterly disgusting service

<p> Standard Bank claim 16/101257</p> <p>Work was performed at my residence on the 14 December 2016.A leak was detected and in order for the plumber to access the problem area a portion of the floor had to be chopped up, I understand he has fulfilled his obligations, however I do not understand why I have to wait until next year for a building contractor to come and patch this up,I am utterly disgusted by the manner in which my claim has been handled,this is definitely a health and safety risk, as I have a disabled wife who has no choice but to use the passageway and very young grandkids who also has no choice,one of who has already narrowly avoided injury when she almost fell in to the gaping hole.</p> <p>I will certainly hold the insurance company responsible if any injury is sustained by any of my family members or myself due to this area not even having been secured after it was worked on and will take it further legally.</p> <p>Besides it being a health and safety risk, it is also an eye sore ,do you honestly think any reasonable person would be happy with this situation,especially considering it is the festive season and as a result having more visitors is inevitable, so now I have to contend with my home looking like this and the stress of my visitors safety.</p> <p>I would like to know what is going to be done about this situation as I am deeply unhappy about this.</p>