Utterly Disgusting and pathetic

While having to submit my first ever insurance claim, they completely change the policy document- telling me what I had received from them 3 months prior is incorrect, then following up by saying that the initial policy was incorrect! Not My Problem!!!<br> They then undervalue the vehicle, by R9000 (according to the Toyota Dealership) so that they can write it off, cancel the policy- by no instruction and a month early- and still have the audacity to delay the reimbur*****t of the premium paid for the cancelled month.<br> Customers have to bend over backwards to \meet requirements for insurance policies\" and this is what we get back??<br> No thank You, Standard Bank Insurance Brokers for wasting my 3 years of premiums. Your service is revolting and the Ombudsman will receive word of this. "